Feedback = FREE Wine or Chocolate

Customer Satisfaction Survey

Please take a few moments to complete our satisfaction survey. Your feedback is important to us. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential and will not be used for any purpose other than research conducted by SGC Group. This survey will take approximately 5 minutes to complete, and as a reward you can choose a bottle of Wine (Red or White), or a box of chocolates that we will send out to you.

Client Name:		Company/ Organisation:
Project:
1 - Overall, how satisfied are you with the overall service provided by SGC Group?
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
2 - How satisfied are you with the project regarding the following items?
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Overall Quality Value for the price Purchase experience Installation experience Installation quality Approachability and helpfulness of the installation team Tidiness of site Communication After purchase service
3 - Will you continue to use SGC Group in the future?
Definately Probably Not Sure Probably Not Definately Not
4. Would you recommend SGC Group to your colleagues or contacts in your industry?
Definately Probably Not Sure Probably Not Definately Not
5. Thinking of similar services offered by other companies, how would you compare our service offered to them?
Much Better A Little Better About the Same A Little Worse Much Worse Dont Know
6. How much do you know about other services that SGC Group offer?
A Lot A Little Too Little Nothing
7. Would you like additional information about our products and services?
Yes No
If yes, which area's? (please tick)
Golf Construction Sports Construction Drainage Installation Turf installation Synthetic Turf
8. If you have any comments relating to the questions answered or on what you like, dislike or possible suggestions please share them:
9. Please submit your contact information if you have any additional questions and would like us to contact you.
Last But Not Least...
10. At SGC Group we encourage our team to go the extra mile for our customers, and we like to reward them for it with our STAFF STAR AWARD and a little prize on a by-monthly basis. If you feel that one of our team is worthy of particular praise please can you fill in the following details below:
Name(or micky-taking description):
Why they are praise worthy:
Thank you for completing this survey we'll be in touch with your reward.